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Microsoft Dynamics 365 Customer Service Voice Channel Add-in | Monthly

Microsoft Dynamics 365 Customer Service Voice Channel Add-in | Monthly

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Enhance customer experience with Dynamics 365 Voice Channel Add-in, enabling seamless voice interactions, automated call routing, and real-time transcription for efficient issue resolution.

₹ 7,413.12 7413.12 INR ₹ 7,488.00 Tax Excluded (Discount: 1.0%)

₹ 8,747.48 Including Tax

₹ 7,488.00 Tax Excluded

(₹ 0.00 / Units)
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Commercial Monthly
Dynamics 365 Customer Service Voice Channel Add-in

The Dynamics 365 Customer Service Voice Channel Add-in is a powerful tool designed to enhance customer service operations by integrating voice channel capabilities into your Dynamics 365 platform. This add-in enables businesses to provide seamless, omnichannel customer experiences, streamlining communication and issue resolution processes.

Key Features
  • Seamless integration with Dynamics 365 Customer Service, allowing for unified customer interactions across all channels
  • Advanced call routing and queuing capabilities to ensure efficient call management
  • Real-time call monitoring and analytics to optimize customer service performance
  • Integration with CRM data to provide customer service representatives with a 360-degree view of customer interactions
  • Support for multiple voice channel protocols, including SIP and PSTN
Key Benefits
  • Improved first-call resolution rates through enhanced call routing and queuing capabilities
  • Increased customer satisfaction through personalized and efficient customer service experiences
  • Enhanced customer service representative productivity through streamlined workflows and access to relevant customer data
  • Real-time insights into customer service performance, enabling data-driven decision-making
  • Scalability and flexibility to support growing customer service operations
Use Cases
  • Customer service teams can use the Voice Channel Add-in to manage inbound customer calls, route calls to the most suitable representative, and access relevant customer data to resolve issues efficiently
  • Companies can leverage the add-in to implement automated call routing and queuing, reducing wait times and improving the overall customer experience
  • Organizations can utilize the add-in's real-time analytics and monitoring capabilities to identify areas for improvement and optimize their customer service operations
  • Businesses can integrate the Voice Channel Add-in with other Dynamics 365 modules, such as Sales and Marketing, to create a unified customer engagement platform
  • Enterprises can use the add-in to support multiple customer service channels, including voice, email, chat, and social media, providing a true omnichannel customer experience

By leveraging the Dynamics 365 Customer Service Voice Channel Add-in, businesses can revolutionize their customer service operations, providing exceptional customer experiences, improving operational efficiency, and driving revenue growth.

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General Information
Brand Microsoft
License Information
License Category Business
License Type New
License Tenure Monthly
Payment Terms Prepaid
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Commercial Monthly