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Microsoft Dynamics 365 Customer Service Professional | Non-Profit Pricing | Yearly

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Empower non-profits with Dynamics 365 Customer Service Professional, featuring unified case management, knowledge management, and analytics to enhance donor engagement and support.

₹ 11,606.40 11606.4 INR ₹ 12,480.00 Tax Excluded (Discount: 7.0%)

₹ 13,695.55 Including Tax

₹ 12,480.00 Tax Excluded

(₹ 0.00 / Units)
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Annual Charity
Dynamics 365 Customer Service Professional (Non-Profit Pricing)

Unlock the full potential of your non-profit organization with Dynamics 365 Customer Service Professional, designed to help you deliver exceptional service experiences while optimizing your resources. This tailored solution empowers your team to provide personalized support, streamline operations, and foster stronger relationships with your constituents.

Key Features
  • Advanced case management: Manage and resolve cases efficiently with automated workflows and routing rules
  • Knowledge management: Create, share, and utilize a centralized knowledge base to enhance agent productivity and customer satisfaction
  • Entitlements and SLAs: Define and manage service level agreements and entitlements to ensure timely and effective issue resolution
  • Customer self-service portal: Provide a user-friendly portal for customers to submit cases, track progress, and access relevant information
  • Analytics and insights: Leverage built-in analytics to gain a deeper understanding of your customer service operations and make data-driven decisions
Key Benefits
  • Enhanced customer satisfaction: Deliver personalized and timely support to your constituents, resulting in increased loyalty and retention
  • Improved agent productivity: Streamline case management and provide agents with the tools and knowledge they need to resolve issues efficiently
  • Increased efficiency: Automate workflows, reduce manual errors, and optimize resource allocation to minimize costs and maximize impact
  • Better decision-making: Utilize data-driven insights to identify areas for improvement, optimize operations, and inform strategic decisions
  • Scalability and flexibility: Easily adapt to changing needs and growing demand with a scalable and flexible customer service solution
Use Cases
  • Non-profit organizations: Leverage Dynamics 365 Customer Service Professional to manage donor inquiries, provide support for fundraising events, and enhance overall constituent engagement
  • Membership management: Utilize the solution to manage member inquiries, provide personalized support, and offer tailored services to enhance the overall member experience
  • Grants and fundraising: Streamline the management of grants and fundraising efforts by providing a centralized platform for tracking, reporting, and analytics
  • Volunteer management: Enhance volunteer engagement and support by providing a dedicated portal for volunteer management, scheduling, and communication
  • Constituent engagement: Foster stronger relationships with your constituents by providing personalized support, timely communication, and relevant information through multiple channels

By implementing Dynamics 365 Customer Service Professional, your non-profit organization can deliver exceptional service experiences, optimize operations, and drive greater impact. Take the first step towards transforming your customer service capabilities and achieving your mission.

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Q: What is Microsoft Dynamics 365 Customer Service Professional for non-profits?

A: Microsoft Dynamics 365 Customer Service Professional is a tailored solution for non-profit organizations, designed to enhance donor engagement and support through unified case management, knowledge management, and analytics. This solution empowers teams to provide personalized support, streamline operations, and foster stronger relationships with constituents.

Q: What are the key features of Dynamics 365 Customer Service Professional for non-profits?

A: Key features include advanced case management with automated workflows and routing rules, a centralized knowledge base for knowledge management, entitlements and SLAs to define and manage service level agreements, a customer self-service portal, and built-in analytics and insights for data-driven decision-making.

Q: How can Dynamics 365 Customer Service Professional benefit non-profit organizations?

A: Key benefits include enhanced customer satisfaction, improved agent productivity, increased efficiency, better decision-making through data-driven insights, scalability, and flexibility. These benefits contribute to transforming your customer service capabilities and driving greater impact for your organization.

Q: What are some use cases for Dynamics 365 Customer Service Professional in non-profit organizations?

A: Use cases include managing donor inquiries, supporting fundraising events, enhancing constituent engagement, managing member inquiries, streamlining grants and fundraising efforts, and improving volunteer management through a dedicated portal.

Q: What is the pricing structure for Dynamics 365 Customer Service Professional for non-profits?

A: Non-profit organizations can access Dynamics 365 Customer Service Professional at a discounted, yearly price through the non-profit pricing program.

Q: How does Dynamics 365 Customer Service Professional improve customer experience for non-profits?

A: Dynamics 365 Customer Service Professional enhances customer experience by providing personalized support, timely communication, and relevant information through multiple channels, resulting in increased loyalty and retention.

Q: How can Dynamics 365 Customer Service Professional help non-profit organizations optimize resources?

A: The solution helps non-profits optimize resources by automating workflows, reducing manual errors, and allocating resources effectively. This leads to minimized costs and maximized impact.

Q: Is Dynamics 365 Customer Service Professional suitable for both B2B and B2C scenarios in non-profits?

A: Yes, Dynamics 365 Customer Service Professional supports both B2B and B2C scenarios, allowing non-profits to manage various interactions and relationships seamlessly.

Q: How can Dynamics 365 Customer Service Professional assist with donor relations in non-profit organizations?

A: Dynamics 365 Customer Service Professional aids donor relations by providing a centralized platform for managing donor inquiries, supporting fundraising events, and offering personalized support, ultimately enhancing overall constituent engagement.

Q: How does Dynamics 365 Customer Service Professional contribute to SEO ranking potential and high-paying keywords for non-profits?

A: Dynamics 365 Customer Service Professional, when integrated with your non-profit's online presence, can help improve SEO ranking potential by utilizing high-paying keywords and CRM software capabilities, driving increased visibility and targeted audience engagement.

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Brand Microsoft
License Information
License Category Charity
License Type New
License Tenure Yearly
Payment Terms Prepaid
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