Microsoft Dynamics 365 Customer Service Professional | Non-Profit Pricing | Monthly

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Q: What is Microsoft Dynamics 365 Customer Service Professional for Non-Profit organizations?

A: Microsoft Dynamics 365 Customer Service Professional is a tailored solution designed to help non-profit organizations deliver exceptional service experiences while optimizing resources. Unlock advanced case management, knowledge management, entitlements, SLAs, customer self-service, and analytics capabilities, all at a discounted rate for non-profits.

Q: How can Dynamics 365 Customer Service Professional improve customer satisfaction for non-profit organizations?

A: Dynamics 365 Customer Service Professional enables non-profit organizations to deliver personalized and timely support to constituents, leading to increased loyalty and retention. With enhanced case management and a centralized knowledge base, agents can resolve issues efficiently and effectively, improving overall customer satisfaction.

Q: What are the key features of Dynamics 365 Customer Service Professional (Non-Profit Pricing)?

A: Key features include advanced case management with automated workflows and routing rules, knowledge management, entitlements and SLAs, a customer self-service portal, and analytics and insights. These features help non-profit organizations manage donor inquiries, support fundraising events, and enhance constituent engagement.

Q: How does Dynamics 365 Customer Service Professional benefit non-profit organizations?

A: Dynamics 365 Customer Service Professional offers several benefits, such as enhanced customer satisfaction, improved agent productivity, increased efficiency, better decision-making, and scalability and flexibility. These benefits help non-profit organizations optimize operations and drive greater impact.

Q: How can Dynamics 365 Customer Service Professional be used for grants and fundraising management?

A: Non-profit organizations can streamline grants and fundraising efforts by utilizing a centralized platform for tracking, reporting, and analytics. The solution offers advanced case management, automated workflows, and routing rules, enabling superior management of grants and fundraising activities.

Q: What is the pricing structure for Dynamics 365 Customer Service Professional (Non-Profit)?

A: Pricing for Microsoft Dynamics 365 Customer Service Professional (Non-Profit) is offered on a monthly basis at a discounted rate specifically for non-profit organizations. This allows for a more affordable and flexible solution for non-profit organizations.

Q: How can Dynamics 365 Customer Service Professional support volunteer management and engagement?

A: The solution offers a dedicated portal for volunteer management, scheduling, and communication. This allows non-profit organizations to enhance volunteer engagement and support, ultimately leading to stronger relationships with constituents.

Q: What role does knowledge management play in Dynamics 365 Customer Service Professional for Non-Profit organizations?

A: Knowledge management allows organizations to create, share, and utilize a centralized knowledge base. This enhances agent productivity and customer satisfaction by enabling quicker and more accurate issue resolution.

Q: How does Dynamics 365 Customer Service Professional help non-profit organizations make data-driven decisions?

A: Built-in analytics provide non-profit organizations with a deeper understanding of their customer service operations, enabling them to make data-driven decisions and optimize operations. These insights inform strategic decisions and identify areas for improvement.

Q: How does Dynamics 365 Customer Service Professional contribute to better customer service for non-profit organizations?

A: Dynamics 365 Customer Service Professional empowers non-profit organizations to deliver personalized support, streamline operations, and foster stronger relationships with constituents. By leveraging advanced features and tools, organizations can unlock the full potential of their customer service and maximize impact.