Microsoft Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer | Non-Profit Pricing | Yearly

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Q: What is Dynamics 365 Customer Service Professional, and how does it benefit non-profit organizations?

A: Dynamics 365 Customer Service Professional is a cost-effective solution specifically designed for non-profit organizations to enhance customer service capabilities. It offers advanced case management, knowledge management, SLA management, and customizable dashboards and analytics. These features help non-profits improve customer satisfaction, increase efficiency, enhance collaboration, make better data-driven decisions, and reduce costs.

Q: How can non-profits attach the Dynamics 365 Customer Service Professional license to a qualifying base offer?

A: Non-profits can attach the Dynamics 365 Customer Service Professional license to a qualifying Dynamics 365 base offer by contacting the Microsoft support team or their preferred Microsoft partner. They will guide you through the process of purchasing and attaching the license to your existing base offer.

Q: What are the key features of Dynamics 365 Customer Service Professional for non-profit organizations?

A: Dynamics 365 Customer Service Professional offers advanced case management features like case routing, queuing, and escalation. It also includes knowledge management, entitlements and entitlement tracking, SLA management, and customizable dashboards and analytics for insights into customer service performance.

Q: How does Dynamics 365 Customer Service Professional help improve customer satisfaction for non-profit organizations?

A: By providing exceptional customer service experiences that meet or exceed customer expectations, Dynamics 365 Customer Service Professional helps non-profit organizations improve customer satisfaction. This is achieved through features like advanced case management, knowledge sharing, and SLA tracking, ensuring that customer service issues are resolved promptly and effectively.

Q: Who can benefit from using Dynamics 365 Customer Service Professional in the non-profit sector?

A: Non-profit organizations, member-based organizations, health and human services, education, and associations can all benefit from using Dynamics 365 Customer Service Professional. It helps manage donor relationships, constituent support, member relationships, health services, student outcomes, and association members, among other use cases.

Q: What is the pricing structure for Dynamics 365 Customer Service Professional for non-profit organizations?

A: Dynamics 365 Customer Service Professional for non-profit organizations is available at a yearly non-profit pricing rate. To learn more about the pricing and how to get started, contact the Microsoft support team or your preferred Microsoft partner.

Q: How does Dynamics 365 Customer Service Professional increase efficiency in customer service processes?

A: Dynamics 365 Customer Service Professional increases efficiency by streamlining customer service processes and reducing the time it takes to resolve issues. This is achieved through advanced case management features, knowledge sharing, and customizable dashboards for insights into performance.

Q: How does Dynamics 365 Customer Service Professional enhance collaboration among customer service agents?

A: Dynamics 365 Customer Service Professional enhances collaboration by empowering customer service agents with the tools and information they need to work together effectively. This includes features like knowledge management, customizable dashboards, and analytics for data-driven decision-making.

Q: How does Dynamics 365 Customer Service Professional reduce costs for non-profit organizations?

A: Dynamics 365 Customer Service Professional reduces costs for non-profit organizations by providing a cost-effective solution for customer service software at a yearly non-profit pricing rate. This helps improve budget efficiency, enabling organizations to allocate resources more effectively.