Microsoft Dynamics 365 Customer Service Premium | Non-Profit Pricing | Yearly

Dynamics 365 Customer Service Premium (Non-Profit Pricing)

Take your customer service to the next level with Dynamics 365 Customer Service Premium, designed specifically for non-profit organizations. This powerful solution enables you to provide personalized, efficient, and effective support to your constituents, helping you build stronger relationships and drive greater impact.

Key Features

• Advanced case management: Manage complex cases with ease, using automated workflows and machine learning-based routing to ensure the right issues get to the right people.
• Omnichannel engagement: Engage with your constituents across multiple channels, including email, phone, chat, and social media, to provide a seamless and consistent experience.
• Knowledge management: Create, manage, and share knowledge articles to empower your support teams and provide self-service options for your constituents.
• Analytics and insights: Gain a deeper understanding of your customer service operations with advanced analytics and AI-driven insights, helping you identify areas for improvement and optimize your processes.
• Integration with other Dynamics 365 apps: Seamlessly integrate with other Dynamics 365 apps, such as Sales, Marketing, and Field Service, to provide a unified and comprehensive view of your constituents.

Key Benefits

• Improved customer satisfaction: Provide personalized and efficient support to your constituents, leading to increased satisfaction and loyalty.
• Increased productivity: Automate workflows, streamline processes, and provide your support teams with the tools they need to resolve issues quickly and effectively.
• Enhanced collaboration: Foster collaboration across teams and departments, ensuring that everyone is working together to provide the best possible experience for your constituents.
• Better decision-making: Gain actionable insights and make data-driven decisions with advanced analytics and AI-driven recommendations.
• Reduced costs: Optimize your customer service operations and reduce costs by minimizing manual processes, improving first-contact resolution, and decreasing the number of support requests.

Use Cases

• Non-profit organizations: Provide exceptional support to your donors, volunteers, and beneficiaries, helping you build stronger relationships and drive greater impact.
• Member-based organizations: Offer personalized support to your members, helping you increase engagement, retention, and loyalty.
• Health and human services: Provide critical support to individuals and families in need, helping you improve outcomes and drive positive change.
• Education and research: Support students, faculty, and staff with efficient and effective customer service, helping you improve the overall educational experience.
• Community development: Foster stronger relationships with your community by providing exceptional support and services, helping you drive economic growth and development.

With Dynamics 365 Customer Service Premium, you can provide exceptional support to your constituents, drive greater impact, and achieve your mission. Contact us to learn more about our non-profit pricing and how we can help you get started.