Microsoft Dynamics 365 Customer Service Enterprise | Non-Profit Pricing | Monthly

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Q: What is Microsoft Dynamics 365 Customer Service Enterprise for non-profits?

A: Dynamics 365 Customer Service Enterprise is a comprehensive customer service solution designed to help non-profit organizations deliver exceptional service experiences to their constituents. It includes features such as omni-channel engagement, knowledge management, case management, service level agreements (SLAs), analytics and reporting, and is offered at a special non-profit pricing.

Q: How does Dynamics 365 Customer Service Enterprise improve responsiveness to constituent inquiries and issues?

A: Dynamics 365 Customer Service Enterprise allows non-profits to respond quickly and efficiently to constituent inquiries and issues by providing automated workflows, routing, and escalation rules, as well as the ability to define and track service level agreements (SLAs).

Q: What is the role of knowledge management in Dynamics 365 Customer Service Enterprise?

A: Knowledge management in Dynamics 365 Customer Service Enterprise allows non-profits to create, manage, and share knowledge articles to empower their service team and provide consistent, accurate information to constituents. This feature helps in reducing manual errors, increasing efficiency and providing personalized experiences.

Q: How can Dynamics 365 Customer Service Enterprise enhance donor engagement?

A: Dynamics 365 Customer Service Enterprise helps non-profits enhance donor engagement by providing personalized, proactive service experiences that build trust and loyalty. By using the analytics and reporting tools, organizations can gain insights into their service operations, and make data-driven decisions to improve donor engagement.

Q: What are some of the use cases for Dynamics 365 Customer Service Enterprise in non-profit organizations?

A: Use cases for Dynamics 365 Customer Service Enterprise in non-profit organizations include donor support, constituent engagement, volunteer management, grant management, and event management. These use cases help in managing gift processing, acknowledgment, and recognition, managing event logistics and follow-up communications, and automating workflows, routing and escalation rules for volunteer and grant management.

Q: Is Dynamics 365 Customer Service Enterprise a cloud-based solution, and what are its benefits?

A: Yes, Dynamics 365 Customer Service Enterprise is a cloud-based solution, which means it is offered as a monthly subscription, and the non-profit organization can scale it as per their needs. The benefits of a cloud-based solution include reduced costs (lower total cost of ownership), increased efficiency, better decision-making, and access to data and insights from anywhere.

Q: What is the difference between Dynamics 365 Customer Service Enterprise and other CRM solutions for non-profits?

A: Dynamics 365 Customer Service Enterprise is a customer service solution, which focuses on service operations, responsiveness, donor engagement, proactive service and streamlining service operations. Other CRM solutions for non-profits may have a broader focus and include features such as fundraising, marketing, and volunteer management.

Q: How can Dynamics 365 Customer Service Enterprise help non-profits streamline their service operations?

A: Dynamics 365 Customer Service Enterprise can help non-profits streamline their service operations by providing features such as automated workflows, routing, and escalation rules, as well as the ability to manage and resolve cases efficiently. Additionally, it allows to manage service level agreements (SLAs) to ensure timely responses and resolutions.

Q: What are the benefits of using Dynamics 365 Customer Service Enterprise for high-paying, B2B, and B2C customers?

A: Dynamics 365 Customer Service Enterprise can help non-profits manage high-paying, B2B, and B2C customers by providing personalized experiences, multi-channel engagement, phone, email, social media, and web portals, and providing service level agreements (SLAs) to ensure timely responses and resolutions. Additionally, it allows to gain insights into your service operations and make data-driven decisions.

Q: How can Dynamics 365 Customer Service Enterprise help non-profit organizations lower their total cost of ownership?

A: Dynamics 365 Customer Service Enterprise can help non-profit organizations lower their total cost of ownership by offering a cloud-based solution that scales to meet their needs, automated workflows, reducing manual errors, and streamlining service operations. Additionally, it allows access to data and insights from anywhere, reducing costs related to travel, and in-person meetings.