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Microsoft Dynamics 365 Customer Service Call Intelligence Minutes Add-on | Yearly

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Boost customer service with Dynamics 365 Call Intelligence Minutes Add-on, featuring AI-powered call transcription, sentiment analysis, and conversation insights to enhance agent productivity and customer experience.

₹ 14,850.00 14850.0 INR ₹ 15,000.00 Tax Excluded (Discount: 1.0%)

₹ 17,523.00 Including Tax

₹ 15,000.00 Tax Excluded

(₹ 0.00 / Units)
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Commercial Annual
Dynamics 365 Customer Service Call Intelligence Minutes Add-on

The Dynamics 365 Customer Service Call Intelligence Minutes Add-on is a powerful tool designed to enhance your customer service experience. This add-on provides advanced call intelligence capabilities, enabling you to gain deeper insights into customer interactions and improve your overall customer service strategy.

Key Features
  • Advanced call recording and transcription capabilities
  • AI-powered speech analytics for sentiment analysis and keyword spotting
  • Integration with Dynamics 365 Customer Service for seamless case management
  • Customizable dashboards and reporting for real-time insights
  • Scalable and secure architecture to support large volumes of calls
Key Benefits
  • Improve first call resolution rates with data-driven insights
  • Enhance customer satisfaction through personalized service experiences
  • Reduce call handling times and increase agent productivity
  • Gain a competitive edge with advanced call intelligence capabilities
  • Make informed decisions with accurate and timely customer feedback
Use Cases
  • Customer service teams: Use call intelligence to identify trends and areas for improvement, and to provide personalized support to customers
  • Sales teams: Leverage call recordings and transcripts to analyze sales calls and identify opportunities for growth
  • Marketing teams: Utilize customer feedback and sentiment analysis to inform marketing strategies and improve brand reputation
  • Quality assurance teams: Use call intelligence to monitor and evaluate agent performance, and to identify areas for training and development
  • Compliance teams: Ensure regulatory compliance with advanced call recording and storage capabilities

By adding the Dynamics 365 Customer Service Call Intelligence Minutes Add-on to your customer service strategy, you can unlock the full potential of your customer interactions and drive business success. With its advanced features and benefits, this add-on is the perfect solution for organizations looking to take their customer service to the next level.

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General Information
Brand Microsoft
License Information
License Category Business
License Type New
License Tenure Yearly
Payment Terms Prepaid
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Commercial Annual