Microsoft Dynamics 365 Customer Service Call Intelligence Minutes Add-on | Non-Profit Pricing | Monthly

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Q: What is the Microsoft Dynamics 365 Customer Service Call Intelligence Minutes Add-on for non-profits?

A: It is an add-on designed to enhance your customer service experience with advanced call intelligence capabilities, tailored specifically for non-profit organizations. It uses AI-powered insights to optimize customer service operations, improve agent productivity, and deliver exceptional customer experiences.

Q: What are the key features of the Dynamics 365 Customer Service Call Intelligence Minutes Add-on for non-profits?

A: The key features include advanced call analytics and reporting, AI-driven sentiment analysis, real-time call transcription and summarization, integration with Dynamics 365 Customer Service, and customizable dashboards and alerts.

Q: What are the key benefits of using this add-on for non-profit organizations?

A: Key benefits include enhanced customer experience, improved agent productivity and efficiency, data-driven decision making, increased first call resolution rates, and reduced operational costs.

Q: How can non-profit organizations use this add-on to analyze donor interactions?

A: Non-profit organizations can use this add-on to analyze donor interactions, identify areas for improvement, and optimize their fundraising strategies, as well as measure the effectiveness of their outreach programs and make data-driven decisions to improve their services.

Q: How does the add-on help customer service teams in detecting early warning signs of customer dissatisfaction?

A: Customer service teams can leverage call intelligence to detect early warning signs of customer dissatisfaction and proactively address issues, leading to improved customer experiences and higher customer satisfaction.

Q: How can supervisors use real-time call metrics and alerts in the Dynamics 365 Customer Service Call Intelligence Minutes Add-on for non-profits?

A: Supervisors can use real-time call metrics and alerts to monitor agent performance, provide targeted coaching, and improve overall team performance, ensuring that customer service teams are operating at their highest level of efficiency and effectiveness.

Q: How does the add-on integrate with existing Dynamics 365 Customer Service instances?

A: Organizations can integrate this add-on with their existing Dynamics 365 Customer Service instance to create a unified customer service platform, providing a comprehensive view of customer interactions and improving the overall customer service experience.

Q: How does the Dynamics 365 Customer Service Call Intelligence Minutes Add-on impact agent productivity?

A: The add-on improves agent productivity and efficiency with automated call summarization and transcription, allowing agents to focus on providing high-quality customer service instead of manual data entry and call handling.

Q: What is the pricing model for the Microsoft Dynamics 365 Customer Service Call Intelligence Minutes Add-on for non-profits?

A: The pricing is monthly and is specifically designed for non-profit organizations, ensuring that they have access to advanced call intelligence capabilities at an affordable price.

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