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Microsoft Dynamics 365 Customer Service Call Intelligence Minutes Add-on | Monthly

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Boost customer service with Dynamics 365 Call Intelligence Minutes Add-on, featuring AI-powered call transcription, sentiment analysis, and conversation insights to enhance agent productivity and customer experience.

₹ 1,485.00 1485.0 INR ₹ 1,500.00 Tax Excluded (Discount: 1.0%)

₹ 1,752.30 Including Tax

₹ 1,500.00 Tax Excluded

(₹ 0.00 / Units)
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Commercial Monthly
Dynamics 365 Customer Service Call Intelligence Minutes Add-on

The Dynamics 365 Customer Service Call Intelligence Minutes Add-on is a powerful tool designed to enhance your customer service experience. This add-on provides advanced call intelligence capabilities, enabling you to gain deeper insights into customer interactions and improve your overall customer service strategy.

Key Features
  • Advanced call recording and transcription capabilities
  • AI-powered speech analytics for sentiment analysis and keyword spotting
  • Integration with Dynamics 365 Customer Service for seamless case management
  • Customizable dashboards and reports for real-time insights
  • Compliance with major regulatory requirements, including GDPR and PCI-DSS
Key Benefits
  • Improved customer satisfaction through data-driven insights and personalized service
  • Enhanced agent performance and productivity with real-time coaching and feedback
  • Increased efficiency and reduced costs through automated call analysis and reporting
  • Better compliance and risk management with advanced call recording and storage capabilities
  • Improved sales and marketing strategies through advanced customer behavior analysis
Use Cases
  • Customer service teams: Use the add-on to analyze customer interactions, identify areas for improvement, and provide personalized service to increase customer satisfaction
  • Sales teams: Leverage the add-on to analyze customer behavior, identify sales opportunities, and develop targeted sales strategies
  • Marketing teams: Use the add-on to gain insights into customer preferences and behaviors, and develop marketing campaigns that resonate with your target audience
  • Quality assurance teams: Utilize the add-on to monitor and evaluate agent performance, provide coaching and feedback, and improve overall quality of service
  • Compliance teams: Use the add-on to ensure compliance with regulatory requirements, maintain accurate records, and reduce the risk of non-compliance

By leveraging the Dynamics 365 Customer Service Call Intelligence Minutes Add-on, you can unlock the full potential of your customer service strategy, drive business growth, and stay ahead of the competition. Try it today and discover the power of data-driven customer service.

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General Information
Brand Microsoft
License Information
License Category Business
License Type New
License Tenure Monthly
Payment Terms Prepaid
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Commercial Monthly