Microsoft Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise | Non-Profit Pricing | Yearly

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Q: What is the Microsoft Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise?

A: The Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise is a comprehensive contact center solution designed specifically for non-profit organizations. It provides integrated voice capabilities and omnichannel engagement, allowing non-profits to deliver exceptional customer experiences while optimizing their operations.

Q: Who can benefit from the Dynamics 365 Contact Center Voice add-on for non-profit organizations?

A: Non-profit organizations with high-volume customer service inquiries, membership-based organizations requiring personalized and responsive support, non-profits with multiple locations or remote teams, organizations with complex customer service processes, and non-profits seeking to improve customer engagement and experience can all benefit from this solution.

Q: What features does the Dynamics 365 Contact Center Voice add-on offer?

A: Key features include a cloud-based contact center platform with integrated voice capabilities, omnichannel engagement across voice, email, chat, and social media, advanced routing and queuing for efficient call management, real-time analytics and reporting, integration with Dynamics 365 Customer Service, customizable workflows, and automation for tailored business processes.

Q: How does the Dynamics 365 Contact Center Voice add-on benefit non-profit organizations?

A: Benefits include enhanced customer experiences, increased efficiency and productivity, improved decision-making with real-time analytics, scalability and flexibility, reduced costs, improved collaboration, and knowledge sharing across teams and departments.

Q: Is the Dynamics 365 Contact Center Voice add-on compatible with existing Dynamics 365 Customer Service solutions?

A: Yes, the Dynamics 365 Contact Center Voice add-on integrates seamlessly with Dynamics 365 Customer Service, allowing organizations to streamline case management and enhance their customer service processes.

Q: Can the Dynamics 365 Contact Center Voice add-on be customized for specific business processes?

A: Yes, the add-on offers customizable workflows and automation features, allowing organizations to tailor the solution to their unique business processes.

Q: What is the pricing structure for the Dynamics 365 Contact Center Voice add-on for non-profit organizations?

A: The Dynamics 365 Contact Center Voice add-on is available at exclusive non-profit pricing with a yearly subscription and a flexible pricing model.

Q: What types of customer service inquiries can the Dynamics 365 Contact Center Voice add-on handle?

A: The add-on supports various customer service inquiries across voice, email, chat, and social media, allowing organizations to engage with their customers through their preferred communication channels.

Q: How does the Dynamics 365 Contact Center Voice add-on support non-profit organizations with multiple locations or remote teams?

A: The cloud-based contact center solution offers a centralized and integrated platform, enabling non-profits with multiple locations or remote teams to efficiently manage customer service interactions.

Q: How can non-profit organizations learn more about the Dynamics 365 Contact Center Voice add-on?

A: To learn more about the Dynamics 365 Contact Center Voice add-on and its benefits for non-profit organizations, please contact us for additional information.