Microsoft Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise | Non-Profit Pricing | Yearly
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Q: What is the Microsoft Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise?
A: The Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise is a comprehensive contact center solution designed specifically for non-profit organizations. It provides integrated voice capabilities and omnichannel engagement, allowing non-profits to deliver exceptional customer experiences while optimizing their operations.
Q: Who can benefit from the Dynamics 365 Contact Center Voice add-on for non-profit organizations?
A: Non-profit organizations with high-volume customer service inquiries, membership-based organizations requiring personalized and responsive support, non-profits with multiple locations or remote teams, organizations with complex customer service processes, and non-profits seeking to improve customer engagement and experience can all benefit from this solution.
Q: What features does the Dynamics 365 Contact Center Voice add-on offer?
A: Key features include a cloud-based contact center platform with integrated voice capabilities, omnichannel engagement across voice, email, chat, and social media, advanced routing and queuing for efficient call management, real-time analytics and reporting, integration with Dynamics 365 Customer Service, customizable workflows, and automation for tailored business processes.
Q: How does the Dynamics 365 Contact Center Voice add-on benefit non-profit organizations?
A: Benefits include enhanced customer experiences, increased efficiency and productivity, improved decision-making with real-time analytics, scalability and flexibility, reduced costs, improved collaboration, and knowledge sharing across teams and departments.
Q: Is the Dynamics 365 Contact Center Voice add-on compatible with existing Dynamics 365 Customer Service solutions?
A: Yes, the Dynamics 365 Contact Center Voice add-on integrates seamlessly with Dynamics 365 Customer Service, allowing organizations to streamline case management and enhance their customer service processes.
Q: Can the Dynamics 365 Contact Center Voice add-on be customized for specific business processes?
A: Yes, the add-on offers customizable workflows and automation features, allowing organizations to tailor the solution to their unique business processes.
Q: What is the pricing structure for the Dynamics 365 Contact Center Voice add-on for non-profit organizations?
A: The Dynamics 365 Contact Center Voice add-on is available at exclusive non-profit pricing with a yearly subscription and a flexible pricing model.
Q: What types of customer service inquiries can the Dynamics 365 Contact Center Voice add-on handle?
A: The add-on supports various customer service inquiries across voice, email, chat, and social media, allowing organizations to engage with their customers through their preferred communication channels.
Q: How does the Dynamics 365 Contact Center Voice add-on support non-profit organizations with multiple locations or remote teams?
A: The cloud-based contact center solution offers a centralized and integrated platform, enabling non-profits with multiple locations or remote teams to efficiently manage customer service interactions.
Q: How can non-profit organizations learn more about the Dynamics 365 Contact Center Voice add-on?
A: To learn more about the Dynamics 365 Contact Center Voice add-on and its benefits for non-profit organizations, please contact us for additional information.
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Specifications
General Information | |
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Brand | Microsoft |
License Information | |
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License Category | Charity |
License Type | New |
License Tenure | Yearly |
Payment Terms | Prepaid |
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