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Microsoft Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise | Non-Profit Pricing | Monthly

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Enhance customer service with Dynamics 365 Contact Center Voice Add-on, featuring omnichannel engagement, AI-powered routing, and real-time analytics, exclusively for non-profits.

₹ 1,740.96 1740.96 INR ₹ 1,872.00 Tax Excluded (Discount: 7.0%)

₹ 2,054.33 Including Tax

₹ 1,872.00 Tax Excluded

(₹ 0.00 / Units)
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Charity Monthly
Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Non-Profit Pricing)

Unlock the full potential of your customer service with the Dynamics 365 Contact Center Voice Add-on, specially designed for non-profit organizations. This add-on provides a robust and integrated solution to enhance your customer experience, while optimizing your operational efficiency and reducing costs.

In today's competitive market, providing exceptional customer service is crucial to build loyalty and retention. With the Contact Center Voice Add-on, you can effortlessly manage incoming and outgoing customer communications across various channels, ensuring personalized experiences that leave a lasting impression.

Key Features
  • Cloud-based contact center with seamless integration with Dynamics 365
  • Omnichannel routing and queuing to connect customers with the right agent at the right time
  • Interactive Voice Response (IVR) for intelligent call handling and reduced wait times
  • Automated call recording and quality monitoring to drive performance improvement
  • Personalized workflows to empower agents and managers to manage and monitor service performance in real-time
  • Tightly integrated CRM functionality, bringing key contact, lead and sales opportunities all within your existing infrastructure, creating easy work of case documentation while taking conversations beyond CRM core tools when utilized more appropriately when agents will become expert across platforms without gaps created upon adoption gaps bridging more solutions which means also when adoption would meet both challenges around skills on this very well to fully automate workflow by your custom or managed thirdparty process custom third part solution managed integrators where such cases or work scenarios with greater depth from each service offerings available including customized automated sales pipeline monitoring using pre or live workflow features through full CRM reporting of ongoing projects management via centralized workflows all being properly being deployed based proper
Key Benefits
  • Reduced call abandonment and handle times for an exceptional customer experience
  • Increased productivity of service teams by routing requests and follow ups into easy personalized streamlined digital solutions automagted process managed real well.
  • Better workforce forecasting with dynamic workqueue creation on based needs including multiple workflow task on specific date
  • Faster average on the agent turn out call while offering and setting them work accordingl work item tracking solutions offering automated management fully automaded from on end end workflows also available full access data at multiple sites based cloud managed process automation workque workflow dynamic all included one suite CRM product managed centralized across various org based customized management offering cloud solultion best customized dynamic for customized all offering greater reporting solution easy acces every management.
  • Evaluate user metrics which lead effective real improvements service operation of ongoing fully acces central control inbuilt
  • Mix automated digital or cloud sales custom on-demand on your end end for agent full all workflows also workflow greater offering of integration available via workflows management workflows third pariy greater with many real all data all at dynamic integration from other also more based customer from various customized CRM suite customer
Use Cases
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  • Create the offer many to automated org integration automated with workflows managed services sales on agent one solutions service customized - to suite stream sales based - services with service custom greater.

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Q: What is the Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Non-Profit Pricing)?

A: This is a specialized add-on designed for non-profit organizations that enhances customer service by providing a robust and integrated contact center solution. It includes features such as omnichannel routing, queuing, and AI-powered routing, which improve customer experiences and operational efficiency while reducing costs.

Q: How does the Contact Center Voice Add-on benefit non-profit organizations?

A: The add-on reduces call abandonment and handle times, increases the productivity of service teams, offers better workforce forecasting, and provides faster agent turnout times. It also offers centralized CRM management, real-time workflow management, customized reporting, and digital transformation capabilities.

Q: What are the key features of the Dynamics 365 Contact Center Voice Add-on?

A: The key features include a cloud-based contact center, omnichannel routing and queuing, Interactive Voice Response (IVR), automated call recording and quality monitoring, personalized workflows, and tight CRM functionality integration. It also includes sales pipeline monitoring, real-time workflow management, and custom integration with third-party solutions.

Q: How does the Contact Center Voice Add-on enhance customer experience?

A: The add-on provides personalized experiences across various channels by managing incoming and outgoing customer communications effectively. It allows organizations to handle customer requests efficiently and offer real-time analytics for improved decision-making.

Q: What is the pricing model for the Dynamics 365 Contact Center Voice Add-on for Non-Profit organizations?

A: This is a monthly subscription-based pricing model designed specifically for non-profit organizations. It includes access to all the features, cloud-based automation, centralized control, customized reporting, and multi-site access.

Q: What industries can benefit from the Dynamics 365 Contact Center Voice Add-on?

A: The add-on is useful for various industries, including healthcare management, call queue management, toll-free number management, and professional services. It also offers customized workflows and managed services for sales automation, automated sales, and workflow automation.

Q: How does the Contact Center Voice Add-on improve workforce forecasting?

A: It offers dynamic workqueue creation based on needs, including multiple workflow tasks on specific dates, which helps improve workforce forecasting and productivity.

Q: What is the role of IVR in the Dynamics 365 Contact Center Voice Add-on?

A: The Interactive Voice Response (IVR) feature in the add-on handles intelligent call handling, reduces wait times, and offers personalized experiences for customers.

Q: How does the Contact Center Voice Add-on integrate with existing systems?

A: The add-on seamlessly integrates with Dynamics 365 and offers custom integration and managed CRM services, allowing for the creation of end-to-end solutions and real-time monitoring of ongoing projects.

Q: How does the Contact Center Voice Add-on benefit healthcare and hospital organizations?

A: The add-on offers customized IVRs and streamlined management features for healthcare and hospital organizations. It includes dynamic custom agent processes, multiple queues based on sites and inter-site agent queues, and integration with third-party workflow solutions for centralized call queue management.

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Brand Microsoft
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License Category Charity
License Type New
License Tenure Monthly
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Charity Monthly