Microsoft Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise | Non-Profit Pricing | Monthly
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Q: What is the Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Non-Profit Pricing)?
A: This is a specialized add-on designed for non-profit organizations that enhances customer service by providing a robust and integrated contact center solution. It includes features such as omnichannel routing, queuing, and AI-powered routing, which improve customer experiences and operational efficiency while reducing costs.
Q: How does the Contact Center Voice Add-on benefit non-profit organizations?
A: The add-on reduces call abandonment and handle times, increases the productivity of service teams, offers better workforce forecasting, and provides faster agent turnout times. It also offers centralized CRM management, real-time workflow management, customized reporting, and digital transformation capabilities.
Q: What are the key features of the Dynamics 365 Contact Center Voice Add-on?
A: The key features include a cloud-based contact center, omnichannel routing and queuing, Interactive Voice Response (IVR), automated call recording and quality monitoring, personalized workflows, and tight CRM functionality integration. It also includes sales pipeline monitoring, real-time workflow management, and custom integration with third-party solutions.
Q: How does the Contact Center Voice Add-on enhance customer experience?
A: The add-on provides personalized experiences across various channels by managing incoming and outgoing customer communications effectively. It allows organizations to handle customer requests efficiently and offer real-time analytics for improved decision-making.
Q: What is the pricing model for the Dynamics 365 Contact Center Voice Add-on for Non-Profit organizations?
A: This is a monthly subscription-based pricing model designed specifically for non-profit organizations. It includes access to all the features, cloud-based automation, centralized control, customized reporting, and multi-site access.
Q: What industries can benefit from the Dynamics 365 Contact Center Voice Add-on?
A: The add-on is useful for various industries, including healthcare management, call queue management, toll-free number management, and professional services. It also offers customized workflows and managed services for sales automation, automated sales, and workflow automation.
Q: How does the Contact Center Voice Add-on improve workforce forecasting?
A: It offers dynamic workqueue creation based on needs, including multiple workflow tasks on specific dates, which helps improve workforce forecasting and productivity.
Q: What is the role of IVR in the Dynamics 365 Contact Center Voice Add-on?
A: The Interactive Voice Response (IVR) feature in the add-on handles intelligent call handling, reduces wait times, and offers personalized experiences for customers.
Q: How does the Contact Center Voice Add-on integrate with existing systems?
A: The add-on seamlessly integrates with Dynamics 365 and offers custom integration and managed CRM services, allowing for the creation of end-to-end solutions and real-time monitoring of ongoing projects.
Q: How does the Contact Center Voice Add-on benefit healthcare and hospital organizations?
A: The add-on offers customized IVRs and streamlined management features for healthcare and hospital organizations. It includes dynamic custom agent processes, multiple queues based on sites and inter-site agent queues, and integration with third-party workflow solutions for centralized call queue management.
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Specifications
General Information | |
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Brand | Microsoft |
License Information | |
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License Category | Charity |
License Type | New |
License Tenure | Monthly |
Payment Terms | Prepaid |
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