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Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise | Yearly

Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise | Yearly

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Boost customer satisfaction with Dynamics 365 Contact Center Digital Add-on, featuring omnichannel engagement, AI-powered chatbots, and real-time analytics for enhanced customer service experiences

₹ 74,131.20 74131.2 INR ₹ 74,880.00 Tax Excluded (Discount: 1.0%)

₹ 87,474.82 Including Tax

₹ 74,880.00 Tax Excluded

(₹ 0.00 / Units)
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Commercial Annual
Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise

The Dynamics 365 Contact Center Digital Add-on is designed to enhance your customer service experience by providing a seamless and integrated digital channel for your customers to engage with your business. This add-on is specifically designed for Customer Service Enterprise and provides a comprehensive set of tools to manage digital interactions.

Overview

The Digital Add-on for Customer Service Enterprise provides a single platform to manage all digital interactions, including chat, email, social media, and messaging apps. This add-on is designed to help you deliver personalized and efficient customer service, improve first contact resolution, and reduce wait times.

Key Features
  • Multi-channel support: Engage with customers across multiple digital channels, including chat, email, social media, and messaging apps.
  • Omnichannel engagement: Provide a seamless and consistent customer experience across all channels and devices.
  • Real-time analytics: Monitor and analyze digital interactions in real-time to identify trends and areas for improvement.
  • Automation and routing: Use AI-powered automation to route digital interactions to the most suitable agent or resource.
  • Knowledge management: Access a centralized knowledge base to provide customers with accurate and up-to-date information.
Key Benefits
  • Improved first contact resolution: Resolve customer issues on the first contact, reducing wait times and improving customer satisfaction.
  • Enhanced customer experience: Provide a seamless and personalized customer experience across all digital channels.
  • Increased efficiency: Automate and streamline digital interactions, reducing the workload on agents and improving productivity.
  • Real-time insights: Gain real-time insights into digital interactions, enabling you to make data-driven decisions and improve customer service.
  • Scalability and flexibility: Easily scale your digital channels to meet changing customer needs and demands.
Use Cases
  • Customer support: Use the Digital Add-on to provide customer support across multiple digital channels, including chat, email, and social media.
  • Field service management: Use the Digital Add-on to manage and coordinate field service activities, including scheduling and routing.
  • Sales and marketing: Use the Digital Add-on to engage with customers and prospects across digital channels, providing personalized and relevant information.
  • Feedback and survey management: Use the Digital Add-on to collect and analyze customer feedback and surveys, providing insights to improve customer service and satisfaction.
  • Compliance and governance: Use the Digital Add-on to manage and ensure compliance with regulatory requirements, such as GDPR and CCPA.

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Specifications

General Information
Brand Microsoft
License Information
License Category Business
License Type New
License Tenure Yearly
Payment Terms Prepaid
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Commercial Annual