Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise | Non-Profit Pricing | Yearly
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Q: What is the Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise?
A: The Dynamics 365 Contact Center Add-on is a powerful tool designed to enhance customer service for non-profit enterprises. It offers advanced case management, routing capabilities, personalized customer experiences, unified customer profiles, configurable dashboards, reporting, and integrations with Microsoft Power Platform, Office, and LinkedIn.
Q: What are the benefits of using the Dynamics 365 Contact Center Add-on for non-profits?
A: The Contact Center Add-on improves first call resolution rates, reduces handle times, streamlines service processes, facilitates data-driven decision making, offers scalability and flexibility, and provides expert training, support, and guidance from experienced customer service professionals and technical specialists.
Q: What features does the Microsoft Dynamics 365 Contact Center Add-on offer for improved customer service?
A: The Add-on provides advanced case management and routing capabilities, personalized customer experiences through tailored interactions and context-driven analytics, a unified customer profile, configurable dashboards, reporting, and real-time visibility into customer service metrics and performance.
Q: How does the Dynamics 365 Contact Center Add-on help manage donor inquiries and communications?
A: The tool helps non-profits manage donor inquiries, thank-you messages, and communications, nurturing a strong, long-term relationship with supporters and building loyalty.
Q: How can the Contact Center Add-on be used to resolve member issues and concerns?
A: The Add-on enables enterprises to resolve member issues, complaints, and concerns through an effective, well-managed service channel, with expert resolution guidance and quality feedback loops.
Q: What are the integration capabilities offered by the Dynamics 365 Contact Center Add-on?
A: The Add-on integrates with Microsoft Power Platform, Office, and LinkedIn, expanding customer service capabilities and providing real-time analytics and performance tracking.
Q: How does the Dynamics 365 Contact Center Add-on contribute to enhanced customer satisfaction and loyalty?
A: By improving first call resolution rates, reducing handle times, and offering personalized customer experiences, the Contact Center Add-on contributes to increased customer satisfaction and loyalty.
Q: How does the Contact Center Add-on help non-profits make data-driven decisions and resolve issues proactively?
A: The Add-on's AI-driven analytics, machine learning capabilities, and real-time visibility enable non-profits to make data-driven decisions and resolve issues proactively, ensuring seamless customer service operations.
Q: Is the Dynamics 365 Contact Center Add-on suitable for both B2B and B2C customer service scenarios?
A: Yes, the Contact Center Add-on can be effectively utilized for both B2B and B2C customer service scenarios, offering advanced features and capabilities for improved customer interaction and support.
Q: How does the Contact Center Add-on support non-profit enterprises with global operations?
A: The Add-on helps non-profit enterprises with global operations by providing 24/7 responses, branch technology, and worldwide support, ensuring mission continuity and maintaining high internal service standards across countries and branches.
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Specifications
General Information | |
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Brand | Microsoft |
License Information | |
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License Category | Charity |
License Type | New |
License Tenure | Yearly |
Payment Terms | Prepaid |
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