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Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise | Non-Profit Pricing | Yearly

Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise | Non-Profit Pricing | Yearly

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Unlock seamless customer service with Dynamics 365 Contact Center Add-on, featuring omnichannel engagement, AI-powered routing, and real-time analytics, empowering non-profits to deliver exceptional experiences at exclusive pricing.

₹ 20,869.20 20869.2 INR ₹ 22,440.00 Tax Excluded (Discount: 7.0%)

₹ 24,625.66 Including Tax

₹ 22,440.00 Tax Excluded

(₹ 0.00 / Units)
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Annual Charity
Dynamics 365 Contact Center Add-on for Customer Service Enterprise (Non-Profit Pricing)

Unlock the full potential of your customer service team with the Dynamics 365 Contact Center Add-on, now available at exclusive non-profit pricing. This powerful tool is designed to help enterprises like yours deliver exceptional customer experiences, while streamlining operations and reducing costs.

Key Features
  • Advanced case management and routing capabilities to ensure that customer inquiries are handled efficiently and effectively
  • Personalized customer experiences through tailored interactions and context-driven analytics
  • Unified customer profile for a single, comprehensive view of customer information and interaction history
  • Configurable dashboards and reporting for real-time visibility into customer service metrics and performance
  • Integrations with Microsoft Power Platform, Office, and LinkedIn to expand customer service capabilities
Key Benefits
  • Improved first call resolution rates and reduced handle times, leading to enhanced customer satisfaction and loyalty
  • Streamlined service processes and workflows, enabling your team to work more efficiently and respond to customer inquiries in real-time
  • Data-driven decision making and proactive issue resolution through AI-driven analytics and machine learning capabilities
  • Scalability and flexibility to meet the unique needs and challenges of non-profit enterprises
  • Expert training, support, and guidance from experienced customer service professionals and technical specialists
Use Cases
  • Managing donor inquiries, thank-you messages, and communications, to help you nurture a strong, long-term relationship with supporters and build loyalty
  • Resolving member issues, complaints, and concerns, through an effective, well-managed service channel, with expert resolution guidance and quality feedback loops
  • Answering complex policy or services queries in multiple service contexts to simplify issues
  • Covering large multi-tier multi service centers globally 365 by 7 operations coverage ensuring round-the-clock responses are maintained as efficiently across countries of support availability centers that leverage Microsoft expertise technology across worldwide branches where your mission continues while improving processes overall enterprise organization value growth effectively maintaining standards excellence levels even global branches centers offices have easy service, effective case responses which further reduces complexity within internal services customer interaction quality support systems technology helps create personalized end users personalized real service channel and high engagement feedback analytics improve with ongoing performance excellence for everyone using ongoing tools within each and customer segments value excellence all along across countries your entire journey your clients' all interactions throughout year even year multiple.
  • Sales & Product Queries via integrated seamless user interactions enable high growth support high support tickets on low operating high standard system & operational business analytics management easy maintenance real service levels standards enterprise knowledge expert experience of professional technology growth innovation

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Q: What is the Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise?

A: The Dynamics 365 Contact Center Add-on is a powerful tool designed to enhance customer service for non-profit enterprises. It offers advanced case management, routing capabilities, personalized customer experiences, unified customer profiles, configurable dashboards, reporting, and integrations with Microsoft Power Platform, Office, and LinkedIn.

Q: What are the benefits of using the Dynamics 365 Contact Center Add-on for non-profits?

A: The Contact Center Add-on improves first call resolution rates, reduces handle times, streamlines service processes, facilitates data-driven decision making, offers scalability and flexibility, and provides expert training, support, and guidance from experienced customer service professionals and technical specialists.

Q: What features does the Microsoft Dynamics 365 Contact Center Add-on offer for improved customer service?

A: The Add-on provides advanced case management and routing capabilities, personalized customer experiences through tailored interactions and context-driven analytics, a unified customer profile, configurable dashboards, reporting, and real-time visibility into customer service metrics and performance.

Q: How does the Dynamics 365 Contact Center Add-on help manage donor inquiries and communications?

A: The tool helps non-profits manage donor inquiries, thank-you messages, and communications, nurturing a strong, long-term relationship with supporters and building loyalty.

Q: How can the Contact Center Add-on be used to resolve member issues and concerns?

A: The Add-on enables enterprises to resolve member issues, complaints, and concerns through an effective, well-managed service channel, with expert resolution guidance and quality feedback loops.

Q: What are the integration capabilities offered by the Dynamics 365 Contact Center Add-on?

A: The Add-on integrates with Microsoft Power Platform, Office, and LinkedIn, expanding customer service capabilities and providing real-time analytics and performance tracking.

Q: How does the Dynamics 365 Contact Center Add-on contribute to enhanced customer satisfaction and loyalty?

A: By improving first call resolution rates, reducing handle times, and offering personalized customer experiences, the Contact Center Add-on contributes to increased customer satisfaction and loyalty.

Q: How does the Contact Center Add-on help non-profits make data-driven decisions and resolve issues proactively?

A: The Add-on's AI-driven analytics, machine learning capabilities, and real-time visibility enable non-profits to make data-driven decisions and resolve issues proactively, ensuring seamless customer service operations.

Q: Is the Dynamics 365 Contact Center Add-on suitable for both B2B and B2C customer service scenarios?

A: Yes, the Contact Center Add-on can be effectively utilized for both B2B and B2C customer service scenarios, offering advanced features and capabilities for improved customer interaction and support.

Q: How does the Contact Center Add-on support non-profit enterprises with global operations?

A: The Add-on helps non-profit enterprises with global operations by providing 24/7 responses, branch technology, and worldwide support, ensuring mission continuity and maintaining high internal service standards across countries and branches.

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Brand Microsoft
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License Category Charity
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License Tenure Yearly
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