Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise | Non-Profit Pricing | Monthly

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Q: What is the Dynamics 365 Contact Center Add-on for Customer Service Enterprise?

A: The Dynamics 365 Contact Center Add-on for Customer Service Enterprise is a specially designed add-on for non-profit organizations to manage their customer service operations efficiently and affordably. It offers features like omnichannel engagement, advanced routing and queuing, real-time analytics and reporting, integration with Dynamics 365, and customizable workflows.

Q: Who can benefit from the Dynamics 365 Contact Center Add-on, and what are the pricing details?

A: Non-profit organizations can benefit from this add-on, which is available at discounted non-profit pricing. The pricing is monthly, and further details can be found on the product website.

Q: What channels does the Dynamics 365 Contact Center Add-on support for customer engagement?

A: The add-on supports multiple channels for customer engagement, including phone, email, chat, and social media, enabling organizations to provide seamless customer support across various platforms.

Q: How can the Dynamics 365 Contact Center Add-on improve customer satisfaction?

A: With features like advanced routing, queuing, and real-time analytics, the add-on ensures that customer inquiries are handled effectively and promptly, leading to improved customer satisfaction and loyalty.

Q: How does the Dynamics 365 Contact Center Add-on enhance agent productivity?

A: Automating routine tasks using customizable workflows and providing agents with the right tools for efficient issue resolution helps increase agent productivity and reduce costs associated with customer service operations.

Q: What are some of the use cases for the Dynamics 365 Contact Center Add-on in non-profit organizations?

A: The add-on can be used for multi-channel customer support, donor and volunteer management, event and campaign management, membership and subscription management, and grant and fundraising management, addressing various needs of non-profit organizations.

Q: How does the Dynamics 365 Contact Center Add-on integrate with Microsoft Dynamics 365 Customer Service?

A: The add-on enjoys seamless integration with Microsoft Dynamics 365 Customer Service, allowing non-profit organizations to offer a unified customer service experience.

Q: Is the Dynamics 365 Contact Center Add-on a scalable and flexible solution for non-profit organizations?

A: Yes, it is. The add-on offers scalability and flexibility, allowing non-profit organizations to scale their customer service operations up or down and cater to changing demand while reducing infrastructure costs.

Q: Where can I find more information about the Dynamics 365 Contact Center Add-on for Customer Service Enterprise?

A: Visit the product website for more details on features, benefits, pricing, and customer success stories related to the Dynamics 365 Contact Center Add-on.

Q: How does the Dynamics 365 Contact Center Add-on help reduce costs for non-profit organizations?

A: By leveraging a cloud-based solution, the Dynamics 365 Contact Center Add-on eliminates the need for on-premise infrastructure, reducing costs associated with customer service operations and helping non-profit organizations make the most of their resources.