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Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise | Monthly

Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise | Monthly

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Boost customer satisfaction with Dynamics 365 Contact Center Add-on, featuring omnichannel engagement, AI-powered chatbots, and real-time analytics for efficient issue resolution and personalized support.

₹ 8,898.12 8898.12 INR ₹ 8,988.00 Tax Excluded (Discount: 0.9999999999999858%)

₹ 10,499.78 Including Tax

₹ 8,988.00 Tax Excluded

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Commercial Monthly
Dynamics 365 Contact Center Add-on for Customer Service Enterprise

This add-on is designed to enhance the customer service capabilities of your Dynamics 365 system, providing a comprehensive contact center solution that streamlines interactions with your customers. With this add-on, you can deliver exceptional customer experiences, improve first call resolution rates, and increase customer satisfaction.

Key Features
  • Omni-channel engagement: Engage with customers across multiple channels, including voice, email, chat, and social media
  • Advanced routing and queuing: Route customer interactions to the most suitable agent based on skills, availability, and priority
  • Real-time analytics and reporting: Gain insights into contact center performance, agent productivity, and customer behavior
  • Integration with Dynamics 365: Leverage customer data and history to provide personalized and informed interactions
  • Customizable workflows: Create tailored workflows to meet the unique needs of your contact center and customers
Key Benefits
  • Improved first call resolution rates: Equip agents with the tools and information they need to resolve customer issues quickly and efficiently
  • Enhanced customer experience: Provide seamless, personalized, and informed interactions across all channels and touchpoints
  • Increased agent productivity: Automate routine tasks, provide real-time guidance, and optimize workflows to reduce agent workload
  • Better decision-making: Leverage real-time analytics and insights to inform contact center operations, strategy, and optimization
  • Reduced costs: Minimize infrastructure and maintenance costs with a cloud-based contact center solution
Use Cases
  • Customer support: Provide multi-channel support for customer inquiries, issues, and feedback
  • Order management: Manage orders, returns, and exchanges across all channels and touchpoints
  • Account management: Deliver personalized account management and support for high-value customers
  • Field service: Coordinate and manage field service operations, including scheduling, routing, and dispatch
  • Telemarketing and telesales: Conduct outbound marketing and sales campaigns to acquire new customers and upsell existing ones

By implementing the Dynamics 365 Contact Center Add-on for Customer Service Enterprise, you can transform your customer service operations, improve customer satisfaction, and drive business growth.

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General Information
Brand Microsoft
License Information
License Category Business
License Type New
License Tenure Monthly
Payment Terms Prepaid
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Commercial Monthly