Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise| Education Faculty Pricing | Monthly

Dynamics 365 Contact Center Add-on for Customer Service Enterprise (Education Faculty Pricing)

This Dynamics 365 Contact Center Add-on is specifically designed for educational institutions, providing a comprehensive customer service solution for faculty members. With this add-on, educational institutions can enhance their customer service capabilities, improve student engagement, and increase overall satisfaction.

Key Features

• Omni-channel engagement: Provide seamless customer experiences across multiple channels, including phone, email, chat, and social media
• Advanced routing and queuing: Ensure that customer inquiries are routed to the right agent at the right time, reducing wait times and improving response rates
• Knowledge management: Provide agents with access to a centralized knowledge base, enabling them to quickly find answers to common questions and resolve issues efficiently
• Analytics and reporting: Gain valuable insights into customer behavior, agent performance, and contact center operations, enabling data-driven decision making
• Integration with Dynamics 365: Leverage the power of Dynamics 365 to provide a unified view of customer interactions and history

Key Benefits

• Improved customer satisfaction: Provide timely and effective support to students, faculty, and staff, leading to increased satisfaction and loyalty
• Increased efficiency: Streamline customer service operations, reducing the time and effort required to resolve issues and answer questions
• Enhanced collaboration: Enable faculty members to work together more effectively, sharing knowledge and expertise to provide better support to students
• Better decision making: Gain insights into customer behavior and contact center operations, enabling data-driven decision making and continuous improvement
• Cost savings: Reduce the costs associated with customer service, including agent time, infrastructure, and software

Use Cases

• Student support: Provide timely and effective support to students, answering questions and resolving issues related to admissions, financial aid, and academic programs
• Faculty support: Enable faculty members to provide better support to students, including advising, mentoring, and academic guidance
• Alumni engagement: Provide a centralized platform for engaging with alumni, including event management, fundraising, and career services
• IT support: Provide technical support to students, faculty, and staff, including hardware, software, and network support
• Library services: Provide support for library services, including research assistance, book lending, and study space management

By implementing the Dynamics 365 Contact Center Add-on for Customer Service Enterprise, educational institutions can provide a world-class customer experience, improve student engagement, and increase overall satisfaction. Contact us to learn more about this solution and how it can benefit your institution.