Microsoft Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer | Non-Profit Pricing | Yearly

Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer (Non-Profit Pricing)

This Dynamics 365 Customer Service Professional Attach license is specifically designed for non-profit organizations, offering a cost-effective solution to enhance customer service capabilities. By attaching this license to a qualifying Dynamics 365 base offer, non-profits can unlock a wide range of features and benefits that enable them to provide exceptional service to their constituents.

Key Features

• Advanced case management: Manage complex customer service issues with ease, using features like case routing, queuing, and escalation.
• Knowledge management: Create, share, and manage knowledge articles to empower customer service agents with the information they need to resolve issues quickly.
• Entitlements and entitlement tracking: Define and track entitlements, such as support hours, cases, or SLAs, to ensure that customers receive the level of service they expect.
• SLA management: Define and manage service level agreements (SLAs) to ensure that customer service issues are resolved within agreed-upon timeframes.
• Customizable dashboards and analytics: Gain insights into customer service performance and make data-driven decisions using customizable dashboards and analytics.

Key Benefits

• Improved customer satisfaction: Provide exceptional customer service experiences that meet or exceed customer expectations.
• Increased efficiency: Streamline customer service processes and reduce the time it takes to resolve issues.
• Enhanced collaboration: Empower customer service agents with the tools and information they need to work together effectively.
• Better decision-making: Gain insights into customer service performance and make data-driven decisions using customizable dashboards and analytics.
• Reduced costs: Take advantage of non-profit pricing to reduce the cost of customer service software and improve budget efficiency.

Use Cases

• Non-profit organizations: Use Dynamics 365 Customer Service Professional to manage donor relationships, provide support to constituents, and improve overall customer satisfaction.
• Member-based organizations: Manage member relationships, provide support, and offer services that meet the unique needs of members.
• Health and human services: Use Dynamics 365 Customer Service Professional to manage client relationships, provide support, and offer services that improve outcomes.
• Education: Manage student relationships, provide support, and offer services that improve student outcomes and satisfaction.
• Associations: Use Dynamics 365 Customer Service Professional to manage member relationships, provide support, and offer services that meet the unique needs of association members.

By attaching the Dynamics 365 Customer Service Professional license to a qualifying Dynamics 365 base offer, non-profits can unlock a wide range of features and benefits that enable them to provide exceptional customer service experiences. Contact us to learn more about non-profit pricing and how to get started with Dynamics 365 Customer Service Professional.